Refund and Return policy

Return Eligibility

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must:

• Be unused and in its original condition
• Include all original packaging, accessories, sheaths, boxes, and other included items
• Show no signs of misuse, damage, sharpening, alteration, or modification
• Be accompanied by proof of purchase or order details

Products that do not meet these requirements may not be accepted for return.

How to Request a Return

Before returning any product, please contact Western Blades with your order number and reason for the return.

Our team will review your request and provide return instructions if the product is eligible.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

Damaged or Defective Products

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the original packaging

Once we review the information, we will advise you on the available replacement, return, or refund options.

Incorrect Items

If you receive an incorrect product, please contact Western Blades before using or returning it.

We will review your order and arrange an appropriate solution where the error is confirmed.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Customized or personalized products
• Engraved items
• Products altered or modified at the customer’s request
• Used products
• Products damaged through misuse or improper care
• Items returned without their original packaging or included accessories
• Clearance or final-sale products where clearly stated

Any exceptions required by applicable consumer law will continue to apply.

Return Shipping Costs

Customers are generally responsible for return shipping costs when returning an item because of a change of mind, incorrect selection, or personal preference.

If the return is due to an incorrect, defective, or damaged product supplied by Western Blades, we will review the circumstances and advise you regarding the applicable return shipping arrangements.

We recommend using a tracked shipping service when returning products, as we cannot guarantee receipt of packages that cannot be tracked.

Return Shipping & Blade Regulations

Customers are responsible for ensuring that returning knives, axes, swords, or other blade products through their selected courier is permitted by applicable shipping and local regulations.

Please package all blade products securely to prevent injury, damage, or exposure during transportation.

Inspection of Returned Products

Once your return is received, our team will inspect the product to confirm that it meets the return requirements.

We will notify you when the return has been reviewed and let you know whether your refund has been approved.

Refunds

If your return is approved, the refund will normally be issued to the original payment method used for the purchase.

Original shipping charges, customs duties, import taxes, and other third-party charges may not be refundable unless required by applicable law or the return resulted from an error by Western Blades.

Refund Processing Time

After a refund has been approved, please allow approximately 5–10 business days for the funds to appear in your account.

The exact processing time may vary depending on your bank, card provider, or payment processor.

Exchanges

If you would like to exchange an eligible product, please contact our team before returning it.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or refund where appropriate.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may only be cancelled before they have entered processing or been dispatched. Once an order has been shipped, it will need to follow the applicable return process.

Customized, personalized, or made-to-order products may not be cancellable once production has started.

Customs Duties & Import Charges

Customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are generally not refundable by Western Blades.

Customers are responsible for understanding any applicable import costs before placing an international order.

Refused or Undeliverable Shipments

If an order is returned to us because the customer refused delivery, provided an incorrect address, failed to collect the shipment, or could not legally receive the product, any refund may be reduced by applicable shipping, return shipping, customs, or handling charges.

Contact Us

If you have any questions about a return, exchange, damaged item, or refund, please contact Western Blades before sending your product back.

Our team will review your request and help you with the appropriate next steps.